Description:
Our team is looking for an experienced remote support technician to work remotely providing phone support, chat and email support. The ideal candidate would have worked in a similar work environment, have experience in customer service and possess excellent customer relationship skills. Strong communication skills and attention to detail are a must. Candidates should possess experience in networking, OS X and all Windows platforms. Experience working with a PSA such as Connectwise Manage and RMM tools are a plus. Please include a cover letter, resume, and references.
Technical Experience/Qualifications:
- Minimum 5+ years’ experience in IT
- Ability to independently troubleshoot and resolve a wide range of issues from application support to complex server and infrastructure issues.
- Comprehensive understanding of:
- Microsoft Windows Operating Systems
- Windows Server
- Microsoft 365
- Active Directory
- Group Policy
- Managed switches/VLANs
- Firewall & Network Management
- VoIP phone systems
- Understanding and Working Knowledge of DNS
- Apple IOS experience
- Previous experience working at a managed services company is a plus.
Details:
- Hours: More than 30 hrs/week
- Project Length: More than 6 months
- Experience: I am looking for a mix of experience and value
- Hourly: $8.00-$10.00
- Skills and Expertise
Network Administration Skills
- Virtual Machine VPN
- Systems Administration Skills
- VMWare VMware vSphere
- IT Helpdesk Services
- System Administration System Maintenance
- Desktop Operating Systems
- Microsoft Windows macOS
- Business Size
- Business with 10-99 Employees Business with 100-999 Employees
Other
ConnectWise, Automate , Cisco Meraki, datto , Network Administration , Nextiva Business, VoIP , Group Policy , Server Administration, Server & Virtualization, Software VMware ESX Server , VMware Administration , Microsoft Azure Office 365 , Troubleshooting , Ticketing System System Configuration , Helpdesk Customer Support